Return & Refund Policy:-
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
Returns (refunds and exchanges) [Replacement]
If you are unhappy with your item, please let us know. Our Returns Policy gives you 3 days to return or exchange an item bought online with a valid receipt. If 3 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items and also product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
To complete your refund or exchange, we require a receipt or proof of purchase with your ID Proof. Please do not send your purchase back to the manufacturer.
Which products are not eligible for returns?
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
|Category||Products that can’t be returned|
|Baby & Kids Store||Toys Store & Baby Care Products|
|Home & Furniture||All Furniture, Clocks & Home Decoration, Kitchen Product|
|Personal Care||Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehndi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs|
|Books Store||All Category Books|
|Electronics Store||All Products|
|Sports Store||All Products|
|Snacks Food Store||All Namkeen & Biscuits|
|Computer Accessories||All Computer / Desktop / Laptop Related Products and all software|
|Website Designing||All Website designing, development, source code, design code etc.|
Kindly always check a product’s Returns Policy on the product page.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
- Books or other paper products with obvious signs of use;
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
- Any item that is returned more than 2 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at email@example.com and post or came with your item to: 2nd Floor, UCO Bank Building, Near DAV Girls College, Yamuna Nagar, Haryana – 135001
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please mail your product to: 2nd Floor, UCO Bank Building, Near DAV Girls College, Yamuna Nagar, Haryana – 135001 with your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are product an item over 100 Rs., you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Wrong Delivery – (Customer received delivery mail, product not delivered):
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
Right to cancel
In addition to our Returns Policy, if you are a customer in the India, you have the right to cancel your contract with us and receive a full refund within 1 calendar days from the day after the date you received your order, if you are an online, mail or telephone order customer. If the goods are delivered in several instalments then it will be 2 calendar days from receipt of the last instalment. To exercise your right to cancel the contract you must request a refund in writing within 3 calendar days of receipt of the items. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
If you have any questions concerning our return policy, please mail us at: firstname.lastname@example.org